Tek Experts is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.
A Digital Marketing Specialist at Tek Experts would play a crucial role in driving brand visibility, customer engagement, and overall business growth through digital channels. Here’s a comprehensive breakdown of what this role involves, including responsibilities and qualifications:
Job Titles
1. Technical Support Engineer
Job Description
We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
In this role, you will
- Communicate with end users/ system administrators/ solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Job Qualifications
- Dynamics is a good fit for you
- Have IT Background that relevant to Microsoft stack (.Net programming, Azure, SQL, Windows Server, Power BI)
- You are familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP)
- You are proficient in both written and oral English.
- You are creative, adaptable and have strong problem-solving skills.
- You are customer-obsessed, take the initiative and exceed expectations.
- You are a fast learner interested in understanding our products.
- You are proficient in both written and oral English.
- 2 – 3 years of technical and customer support experience are required.
- Higher-level technical education is preferred.
- Certifications relevant to the product are helpful.
2. Tech Support Engineer (PaaS Developer)
We are seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.
3. Team Manager - Lagos, Nigeria
Job Description
We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service. As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
Job Role
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
4. Operations Manager - Lagos, Nigeria
We are in search of an Operations Manager to hold a strategic role in our company, overseeing the distribution of resources throughout Tek Experts. This role is accountable for monitoring and achieving all performance targets and ensuring we strategically meet all SLAs agreed upon with our clients in a global way. You will coach and develop team managers, drive overall employee engagement, and ensure financial targets are achieved while building and maintaining relationships with key client contacts.
Job Role
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
5. HR Business Partner - Lagos, Nigeria
We are searching for an HR Business Partner to assist in the day-to-day operations of the HR office and the administration of the human resources policies, procedures and programs alongside leading HR practices that will provide an employee-oriented, high-performance culture. The role will be available for all Tek Experts locations and will operate within the HR unit under the relevant Country HR Manager.
Job Role
- Implement and administer HR procedures and processes.
- Make suggestions aiming for continuous improvement and adding value to the HR services.
- Handle all elements of HR operational duties. If needed, provide information and reports.
- Provide information and consultancy, where necessary, to managers and employees about employee relations, HR activities, benefits, disciplinary actions, etc.
- Create and maintain accurate employee records in the HR Systems and database in a timely manner.
- Ensure creation and administration of personnel files in compliance with the company policies and legislation.
- Work in collaboration with the Operations team, Recruitment, Training, Accounting, and IT.
- Prepare and administer employment-related documents, such as employment contracts, annexes, orders for termination/severance payments, and others, in an accurate, compliant and timely manner, as well as preparing HR-related reports and statistics upon request.
- Provide support and partner with the accounting team and payroll to secure correct and timely payroll payments.
- Provides benefits administration services, supporting the development of the Benefits program and its adequate implementation and communication.
- Conduct exit interviews and prepare relevant reports to support the turnover analysis.
- Support delivery of an effective employee onboarding process aiming to ensure a smooth and efficient employee induction and orientation.
- Collaborate and take responsibility for the smooth and timely running of HR operations and building effective work relationships.
- Observe rules and take measures to protect the confidentiality of the data and information.
- Support and participate in activities related to internal communication, organization of internal, and corporate events, if needed.
- Monitor and apply the provisions of the applicable labor and social security legislation, observing the requirements for health and safety at work.
- Monitor the organization’s culture so that it supports the attainment of the company’s goals and promotes employee engagement.
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