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The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. 

Our dedication to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary:

As an IT Junior Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our IT systems and infrastructure are running smoothly.

Job Responsibilities

Provide Support to all company Departments with BYOD Devices

Remotely onboarding and Offboarding employees following protocols

Build and Validate SOPs

Provide technical support to customers via phone, email, and chat

Troubleshoot and resolve technical issues related to operating systems, software applications, and hardware

Manage and maintain IT systems and infrastructure, including password management, license control, and device management

Troubleshoot and resolve network issues, including network connectivity and routing problems

Support Microsoft Azure and other cloud-based services

Collaborate with other teams to resolve complex technical issues

Stay up-to-date with the latest technologies and trends in the IT industry

Collaborate and manage vendor relations

Job Requirement

• Remote fulltime availability 5-day work week (Mon-Fri in Eastern Time Mon-Fri 10-5 PM with 01 hour lunch.
• Availability for a few hours over weekends on demand basis
• Bring Your Own Device: You need to have a computer matching our requirements.
• 3-5 years' experience of IT support &/or administration.
• Experience working in a fast pace, high scaling startup environment.
• Technical experience including but not limited to: Microsoft Azure, Password Management (Keeper), Operating System Trouble Shooting, Office 365, ATERA, AnyDesk, AWS Basics.
• Customer first orientation, proactive approach to problem solving, detail oriented and self-driven
• Excellent communication skills and solution-oriented mindset

JOIN US HERE <<<